Privacy Policy
This Privacy Policy explains how Southern Reel Paradise ("Southern Reel Paradise", "we", "us" or "our") collects, uses, discloses and protects your information when you access or use the social casino entertainment platform operated at SouthernReelParadise.com (the "Platform").
Southern Reel Paradise is an entertainment-focused social casino platform created for players across New Zealand who enjoy casual digital gaming experiences. Users receive virtual coins to participate in virtual slot-style games, unlock achievements, and access daily bonus events. No real-money wagering or cash prizes are offered and gameplay remains entirely entertainment-based.
1. Controller and Contact Details
The entity responsible for your personal information is:
Southern Reel Paradise
120 Queen Street
Auckland 1010
New Zealand
Email: support@SouthernReelParadise.com
2. Scope of this Policy
This Policy applies when you:
- access or use the Platform via web or mobile browser;
- create or manage a user account;
- participate in tournaments, leaderboards, or other community features;
- contact us or otherwise interact with our services.
3. Information We Collect
3.1 Information you provide directly
- Account details: username, display name, encrypted password, email address.
- Profile information: avatar, preferences, and optional profile details.
- Support communications: messages and details shared when you contact us.
3.2 Information collected automatically
- Usage data: sessions, games played, virtual coins earned/spent, achievements, participation in events.
- Device and log data: IP address, browser type/version, device identifiers, OS, timestamps, error logs.
- Cookie data: data collected via cookies and similar technologies (see Section 6).
3.3 Information from third parties
- social or identity providers used to sign in (e.g. display name, avatar, tokenised IDs);
- analytics or measurement partners to understand Platform use.
4. How We Use Your Information
- to operate and maintain the Platform and its features;
- to authenticate users and protect accounts;
- to personalise content, events, and themed reels;
- to send service-related communications and respond to enquiries;
- to analyse performance, fix issues, and improve the Platform;
- to prevent fraud, abuse, and security incidents;
- to comply with applicable laws and respond to lawful requests.
5. Legal Bases for Processing (where applicable)
Depending on your location, processing may rely on performance of a contract, legitimate interests, consent (where required), and legal obligations.
6. Cookies and Similar Technologies
We use cookies for core functionality, remembering preferences, and measuring how the Platform is used. You can control cookies in your browser settings, but some features may be limited if disabled.
7. Sharing Your Information
We do not sell personal information. We may share data with:
- service providers (hosting, analytics, security, customer support);
- professional advisors (legal, accounting) where needed;
- authorities where required by law or to protect rights and safety;
- successors in the event of a permitted merger, acquisition, or reorganisation.
8. International Transfers
Data may be processed in countries outside New Zealand. Where required, we use safeguards (such as contractual protections) for such transfers.
9. Data Retention
We retain personal information only as long as necessary for the purposes described in this Policy, including operating the Platform, meeting legal obligations, resolving disputes, and enforcing agreements, then delete or anonymise it where appropriate.
10. Your Rights
Depending on your jurisdiction, you may have rights to access, correct, delete, or restrict certain processing, and to withdraw consent where processing is based on consent. In New Zealand, rights may apply under the Privacy Act 2020.
11. Children and Minimum Age
The Platform is intended for adults (18+ or age of majority in your jurisdiction). We do not knowingly collect personal data from under-age users and will delete such data if identified.
12. Security
We use reasonable technical and organisational measures to protect information but cannot guarantee absolute security.
13. Virtual Coins and No Real-Money Gambling
Southern Reel Paradise uses virtual coins and digital items only. No real-money wagering, deposits, or withdrawals are available. All gameplay is for entertainment purposes.
14. Third-Party Links
The Platform may link to third-party sites or services. Their privacy practices are governed by their own policies.
15. Changes to this Policy
We may update this Privacy Policy periodically. The "Last updated" date above indicates the latest revision.
16. Contact Us
Southern Reel Paradise
120 Queen Street
Auckland 1010
New Zealand
Email: support@SouthernReelParadise.com